Mary Njeri owns 18 units in Kileleshwa, Nairobi. She spent 10-15 hours weekly on tenant communication: phone calls, WhatsApp messages, emails. After implementing Royalmark, all communication is automated, saving her 40-60 hours monthly while improving response times and tenant satisfaction.
The Communication Burden
Mary handled all tenant communication manually: rent reminders, payment confirmations, maintenance notices, announcements. This consumed significant time and was prone to errors and delays.
Complete Automation
Royalmark automates all tenant communication: rent reminders via WhatsApp/SMS, automatic payment confirmations, maintenance notices, announcements. Mary's personal number stays private—all communication goes through the system.
Automated Communications:
- Rent reminders (5 days before, on due date, after overdue)
- Payment confirmations with PDF receipts
- Maintenance notices and updates
- Building announcements
- Tenant inquiries (responded via system)
Time Savings: 40-60 Hours Monthly
Mary now spends 2-3 hours monthly on communication (only for complex issues). The system handles routine communication automatically, saving 40-60 hours monthly. This time is now invested in property improvements and business growth.
Privacy and Professionalism
All communication goes through Royalmark's system, keeping Mary's personal number private. This improves security and maintains professional boundaries. Tenants can still communicate directly, but through the system interface.
Conclusion
Automated tenant communication transformed Mary's property management, saving 40-60 hours monthly while improving service quality. For landlords managing multiple units, communication automation is essential.
