Parklands Landlord Tracks 500 Units Seamlessly with Royalmark Dashboard

Grace Muthoni owns and manages 500 rental units across Parklands, Westlands, and Kilimani in Nairobi—one of the largest individual property portfolios in the city. Managing such a vast portfolio was overwhelming until she implemented Royalmark Rental Management System in 2023. The real-time dashboard and automated reporting transformed her ability to oversee all 500 units from a single interface.

The Challenge: Managing 500 Units Manually

Before Royalmark, Grace employed 8 staff members to manage her portfolio. They used spreadsheets, paper files, and multiple software systems that didn't communicate with each other. Tracking payments, occupancy, expenses, and generating reports took weeks. Critical information was often outdated or inaccurate.

"I had no real-time visibility into my portfolio," Grace explains. "I'd find out about problems weeks after they occurred. By the time I knew a tenant hadn't paid, they were already 2 months in arrears. I was losing money and couldn't scale further."

The Solution: Unified Dashboard for All Units

Royalmark's dashboard provides Grace with real-time visibility into all 500 units:

• Real-time occupancy status for all units
• Payment status and arrears tracking
• Monthly revenue and expense summaries
• Vacancy rates and trends
• Expense breakdowns by property
• Automated alerts for issues requiring attention

The Transformation: From Chaos to Control

After implementing Royalmark, Grace reduced her staff from 8 to 3 people. The remaining staff focus on property maintenance, tenant relations, and strategic planning—not data entry and calculations.

Financial Impact: KES 9 Million Annual Savings

Grace saves KES 750,000 monthly in reduced labor costs (5 fewer staff × KES 150,000 average salary). Annually, this translates to KES 9 million in savings. Additionally, improved rent collection and reduced arrears add another KES 2.4 million annually.

Scalability: Ready for 1,000 Units

The system's scalability means Grace can double her portfolio to 1,000 units without proportional cost increases. "The dashboard handles 500 units the same way it would handle 5,000 units," Grace notes. "This scalability gives me confidence to keep growing."

Real-Time Decision Making

With real-time data, Grace can make immediate decisions. If she sees a property with declining occupancy, she can investigate and address issues quickly. If expenses spike in a particular building, she can identify the cause immediately.

Conclusion: Technology Enables Scale

Grace Muthoni's story demonstrates how technology enables property investors to scale their portfolios. Without Royalmark's dashboard and automation, managing 500 units would require a large team and significant overhead. With the system, Grace can manage one of Nairobi's largest portfolios efficiently and profitably.