BuildRight Hardware in Karen, Nairobi, stocks over 5,000 products: nails, screws, paint, tools, plumbing supplies, electrical items. Before Royalmark POS, managing this inventory was chaotic. The store owner, Peter Maina, couldn't find products quickly, didn't know stock levels, and customer service suffered. After implementing Royalmark, the store manages all 5,000+ products seamlessly.
The Inventory Chaos
With 5,000+ products, Peter used manual stock books and memory to track inventory. Finding products took 5-10 minutes per customer. Stock levels were unknown, leading to frequent "out of stock" situations. Customer service was poor, and sales were lost.
Comprehensive Product Management
Royalmark POS handles unlimited products with:
- Fast product search (by name, barcode, category)
- Real-time stock levels for all 5,000+ products
- Category organization (tools, paint, plumbing, etc.)
- Barcode scanning for quick checkout
- Multi-location support (if needed)
Improvements:
- Product search time: 5-10 minutes → 10 seconds
- Stock visibility: Unknown → Real-time for all products
- Customer service: Poor → Excellent
- Sales: Lost due to delays → Increased 30%
- Inventory accuracy: 60% → 99%
Customer Service Transformation
Staff can now find any product in seconds using search or barcode scanning. Stock levels are always visible, so customers know immediately if items are available. This improved customer satisfaction and increased sales by 30%.
Scalability
The system handles 5,000 products the same way it would handle 50,000. Peter can continue expanding his product range without worrying about system limitations.
Conclusion
Royalmark POS enabled seamless management of 5,000+ products, transforming customer service and increasing sales by 30%. For hardware stores and businesses with large inventories, comprehensive product management is essential.
